About
Every deliverable. Personally reviewed. Signed.
With over 25 years of operational leadership across SaaS, travel technology, and B2B services, Ken Gould has scaled growth-stage companies from $2M to $50M — building the systems, teams, and processes that survive growth.
The operating belief
Speed is a choice most companies never make.
Ken spent years inside industries where simple changes took quarters and big ones took years — and watched what it cost in profit, customer experience, and momentum. KEG is built on the opposite bet: that a $2M–$50M company can move at startup speed if its operations are sequenced right. Every product on this site — the 48-hour audit, the 48-hour brief, the 90-day sprint — is that belief with a deadline on it.
Where I've sat
The seats behind the judgment.
- 1999–2018
Navitaire — Chief Operating Officer on exit — 20 years, rising through operations, contracting, revenue and pricing roles to COO, for the platform powering many of the world's leading ultra-low-cost and low-cost carriers. Built and grew local and global operations, program, and technology teams; negotiated the contracts, set the pricing, and led multiple $10M+ programs.
- 2018–present
Independent fractional COO & advisor — global client base across SaaS, travel tech, services, and founder-led companies.
- 2021–2024
COO, Kambr by Amadeus — global airline revenue-management SaaS, acquired by Amadeus.
- Along the way
Startup builder — teams from zero, multiple exits, and one company built from nothing to $2.5M in its second year. Speaker at industry and client events.
Where the experience comes from
Operations at scale
Running commercial and operational teams where uptime, pricing, and execution discipline weren't optional.
Growth-stage systems
Building the processes, cadences, and teams that carry a company from $2M to $50M without breaking.
Intelligence work
Turning public signal — pricing, hiring, sentiment — into decisions leadership teams actually make.
What people say
“[Recommendation pending permission — client-focused leadership, orients the team around what matters, gets it done.]”
FULL NAME · TITLE, COMPANY
“[Recommendation pending permission — vision and integrity, finds the root issue and focuses energy there.]”
FULL NAME · TITLE, COMPANY
A note from Ken
“You can have everything in life you want, if you will just help enough other people get what they want.”