Fractional COO & Competitive Intelligence · $2M–$50M Companies
Find what's breaking.
Fix it in order.
Out-execute your market.
Gaps closed with you, not for you.
Or book a call
Ken Gould · FounderTrusted by growing companies
Sound familiar?
Growth outpaced your systems. What worked at $2M is breaking at $8M, and everyone feels it.
Everything still runs through you. You are the bottleneck, the approver, and the fire department.
Competitors move while you firefight. They changed pricing last month. You found out from a customer.
Who does the work
Plans are easy. Execution is the job.
I spent 20 years at Navitaire — the Amadeus platform behind many of the world's largest low-cost carriers — holding a range of operational and commercial roles and leaving as its COO at the end of 2018. Years later I was hired as COO of Kambr by Amadeus. Airlines are the most operationally unforgiving business there is: thin margins, live operations, no place to hide a bad process.
I've built and grown global operations, program, and technology teams, negotiated the contracts, set the pricing, and owned the outcomes when the plan met reality. I've led multiple $10M+ programs — and built a company from zero to $2.5M in its second year.
That's what I bring to founder-led companies: not a binder — an operator who knows the pitfalls before you hit them.
Meet Ken
The difference
Anyone can pull the data. Plenty can write the plan.
What I sell is knowing where plans break — because for 25 years I sat in the rooms where they did, and it was my job to make them work anyway. Data-pullers and plan-writers are everywhere. Knowing the pitfalls, and how to execute past them, is what most don't have.
of generative-AI pilots fail to deliver a measurable return — and MIT found the reason is the learning gap between the tool and the business, not the model.
MIT Media Lab, Project NANDA — State of AI in Business, 2025Companies that bring in domain expertise succeed roughly twice as often (67% vs. 33%) as those going it alone. The judgment is the difference — not the software.
MIT Media Lab, Project NANDA, 2025Three ways to work with KEG
Diagnose. Fix. Scale.
Know what's breaking
Start with a free readiness score, or the $999 audit: your top 5 gaps, a prioritized playbook, and a call with Ken — in 48 hours.
- Free Readiness Score
- $999 Audit — 48-hr delivery
Close the gaps
A fixed-scope sprint to close your #1 gap, or competitive intelligence that tells you exactly where to move.
- 90-Day Ops Sprint
- Competitive Intelligence from $1,500
Build the machine
A Fractional COO who executes inside your business with your team — strategy and execution, not advice from above.
- Fractional COO — from $5K/mo
- Two-week guarantee
How it works
Two ladders. No mystery pricing.
One ladder answers a question. The other fixes the business. You always know what the next step costs and what it delivers — start anywhere, stop anywhere.
Intelligence Ladder
For a person, a company, or a market you need to understand before you act.
- Meeting Intelligence Brief $397 · 48 hrs
A two-page dossier on the company and people before your next big meeting.
- Interview Intelligence Brief $397 · 48 hrs
Everything an executive needs to walk into an interview and own the room.
- Competitive Intelligence from $1,500 · delivered in 1–2 weeks
Deep analysis of 3 to 12 competitors, ending with what to do about it.
COO Ladder
For the operator who needs the business to run better — diagnose, fix, then scale.
- Free Readiness Score $0 · 15 min
Answer 20 questions. Get a scored read on your operations or AI readiness.
- $999 Readiness Audit $999 · 48 hrs
Your top 5 gaps, a prioritized playbook, and a 30-minute call with Ken.
- 90-Day Ops Sprint $4,500–$7,500 · fixed
We close your #1 gap together. Weekly working sessions, done in 90 days.
- Fractional COO Engagement $5K–$25K/mo
Scoped strategy and execution, inside your business, with your team.
Proof
What clients say when the work lands.
“Ken got our delivery documented and repeatable, then showed us where we actually stood against our competitors. That changed what we bid on.”
Sarah Henderson
Founder, Henderson Solutions
“The storefront is what people see. The real volume runs out of the back office, and it was outgrowing us. Ken built the operating structure and the team to run it. I stopped being the bottleneck.”
Dustin
Founder, wholesale coins and collectibles
Used with permission. Some clients are named by first name only at their request.
Fifteen minutes from now, you'll know your score.
Free, scored, and specific to your business. The audit is there if you want the full picture.